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Ensuring emails from us reach you

If you have signed up to e-communications from us, please follow these instructions to ensure our emails are not put into your junk mail folder, or automatically deleted as spam

Spam filters can sometimes stop CAFOD emails reaching you.

Hotmail

Follow the steps below to add our email address or domain to your Safe List.

Go to the Options page.
On the left side of the page, click Mail, and then click Junk E-Mail Protection.
Click on Safe List.
Type our "@cafod.net" then click Add.
Repeat for "@cafod.org.uk"

It is also a good idea to check your Junk E-Mail folder regularly to make sure that the emails don’t get delivered to the wrong folder.

If you find one of our messages in the junk folder, select the check box next to the message, and then click “Not Junk” on the toolbar.

If you are still experiencing problems updating these lists, please go to MSN’s help pages.

Yahoo

Yahoo mail uses bulk mail folders and filters to stop Spam entering your inbox. The first CAFOD email you will receive may well get delivered into your bulk mail folder.

To stop this from happening, follow these steps:

Find the email from CAFOD
Select "this is not Spam," next to the "From" field

Alternatively, you can add CAFOD to your contact list:

Click on the addresses tab (top left of the page)
Click on “Add contact”
In the email field add "@cafod.net"
Click on Save
Do the same for “@cafod.org.uk"
Click on Save
On the next page, click done.

If you are still experiencing problems, visit the Yahoo Mail help pages.

Outlook 2003

In Outlook 2003, the Junk E-Mail Filter is turned on automatically by default. The first time Outlook 2003 moves a message to the Junk E-mail folder, it will notify you with a dialog box.

To change junk e-mail settings in Outlook 2003:

On the Tools menu, select “Options”
In the Options dialog box, under the preferences tab, in the E-mail section at the top, click on “Junk E-mail”
Choose the level of junk e-mail message protection you want. Click “OK”.

To add CAFOD to your Safe Senders List:

Right-click on a message from the sender
Point to Junk E-mail, and click either “Add Sender to Safe Senders List”.

If you are still experiencing problems visit the Outlook 2003 Online Help pages.

Gmail

Gmail does not usually treat our newsletters as spam, however, if you notice that your newsletter has made its way to the Spam folder, tick the box next to the email and click the “Not Spam” button.

Future emails from the same address should remain in your inbox.

AOL 7.8

To make sure you receive your emails from CAFOD, you will need to place an email ID in your AOL 'Address Book'. Follow these instructions:

Go to Keyword Mail Controls
Select the screen name to which the emails are sent.
Now choose “Customize Mail Controls” For This Screen Name
For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains "@cafod.net" and "@cafod.org.uk"
For AOL 8.0, choose "Allow mail from AOL Members and addresses listed"
Type: “news@cafod.net”
Click “Add”
Choose "OK" displayed at the bottom.

AOL 9.0

To ensure you receive your CAFOD emails, you will need to place an email ID in your “Person I know” buddy list. All mail you receive from this email ID will pass through the junk mail filters.